The present charter (the “Charter”) details Mega Service Consulting’s policy with regard to personal data and cookies. The purpose of this Charter is to inform you of the conditions under which Mega Service Consulting collects your personal data, the reasons for which this data is collected, how it is used and your respective rights. It applies to all information provided by you or collected by Mega Service Consulting during your interaction(s) with us.
Mega Service Consulting, in its capacity as data controller, attaches great importance to protecting and respecting your privacy. As this is an important subject, we invite you to read the Charter carefully in its entirety so that you are aware of and understand our practices with regard to the processing of your personal data. This Charter sets out the rules relating to the personal data of all our customers and prospective customers, regardless of the channel through which this data is collected.
When we refer to our Platform, we are referring to one of the digital and/or physical channels and/or means which you may use to interact with us via the website, Mega Service Consulting.com (the “Site”), by post or by telephone.
When using our Platform, Mega Service Consulting may be required to process personal data concerning you, which we have collected from you or which you have provided to us.
The parties responsible for processing your personal data are :
Mega Service Consulting
160A rue du Ladhof
SIREN : 828924464
APE : 7112B
VAT : FR21828924464
This is why we have established guidelines and ensure that we are responsible for the processing and protection of your personal data.
Through our Platform, you may be asked to communicate personal data to Mega Service Consulting, for example in the context of creating a customer account, ordering products or registering for the newsletter.
Mega Service Consulting may also collect certain information relating to your browsing on the Site, under the conditions more fully described under the heading “Cookies” below.
In accordance with the applicable regulations, Franck Ritter has been appointed Data Protection Officer (DPO).
The data we collect and use varies according to the products, services or functions you wish to use. The personal data that we collect or that you decide to provide to us includes in particular :
In accordance with the regulations in force, you have various rights concerning your personal data. These rights can be exercised directly and at any time by contacting us at firstname.lastname@example.org or Mega Service Consulting, Colmar (FR) 160A rue du Ladhof, 68000 Colmar, France, simply stating the reason for your request and the right you wish to exercise. If there is any doubt about your identity, we may ask you for a copy of your identity card or other proof of identity. You have the following rights:
However, there are cases where you cannot exercise your right to erasure, even if one of these conditions is met (in particular when the processing of your data is necessary for freedom of expression and information, to comply with a legal obligation, to contest/exercise/defend a legal right or for statistical, archival purposes in the public interest, or for scientific or historical research).
To delete your customer account, simply send us your request to email@example.com or Mega Service Consulting Colmar (FR) 160A rue du Ladhof, 68000 Colmar, France.
You also have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which you habitually reside, your place of work or the place where the breach is alleged to have occurred, if you consider that the processing of your personal data constitutes a breach of the applicable regulations. In France, the supervisory authority is as follows: Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, Tel: 01 53 73 22 22
You also have the right to withdraw your consent, at any time, for any processing that is based on consent. To simply unsubscribe from our newsletter, simply click on the unsubscribe link in each e-mail.
4.1 Purposes and legal basis for data collection
The following summary enables you to understand how Mega Service Consulting uses your personal data (the “purpose”) and the legal basis (the “legal basis”):
To carry out commercial prospecting and marketing activities:
If you decide to subscribe to the newsletter, you consent to us processing your data in order to manage your subscription and/or to send you information relating to our products and/or services as well as commercial prospecting messages through various means, such as email or SMS. If you enter a competition via the Platform or our social networks, you consent to your data being used in connection with the competition and the award of the prizes you have won. Unless you give your express consent, the data collected will not be used for advertising purposes by us or our commercial partners. If you agree in advance to the legal terms and conditions applicable (in particular to the social networks you use), we may publish on our Platform or our various social networks photographs that you share publicly or with us. Provided we have your prior consent, we may record data relating to your preferences (such as your size or colorimetry) to personalise your experience with Mega Service Consulting.
We have a legitimate interest in contacting you by telephone or post to inform you of our offers, provided that you did not object at the time your data was collected (please note that you may object at any time by sending an e-mail to firstname.lastname@example.org). Similarly, unless you object, we have a legitimate interest in sending you commercial communications by electronic means (e.g. SMS or e-mail) if you are already a customer and if these communications relate solely to products or services similar to those we have already provided to you.
To respond to any questions, requests or complaints you may have via the channels available to us
If your request relates to a contact by email or telephone, the processing is necessary for the proper management of our services.
If your question concerns the exercise of the rights set out in Article 3 “Your rights” or relates to a complaint about our products or services, we will need to process your data in order to comply with our legal obligations.
To produce anonymous statistics on site traffic
We consider that we have a legitimate interest in analysing the ergonomics and quality of our Platform in order to improve the experience of our users and offer a better quality Platform to our customers. Please read Article 5 “Cookies” for more information.
Carrying out customer satisfaction surveys or studies
We consider that we have a legitimate interest in carrying out surveys and polls designed to analyse the degree of satisfaction of our customers in order to improve the quality of our products and services
4.2 Data retention period
Management of our customer and prospective customer files
Retention for a period of 3 years from your last contact with us (e.g. for customers, a purchase or, for prospects, a click on a hypertext link contained in an e-mail) or until your consent is withdrawn.
Your questions sent via the contact form
Retention for the time necessary to process your request.
Retention in accordance with applicable regulations for a period not exceeding 13 months. For more details on cookies, how they work and how you can deactivate them, see “5. Cookies and Connection Cookies” below.
Secondly, regardless of the retention period required to achieve the purpose of the data processing, it may be justified for us to archive your data for a limited period of time, in a secure manner and with restricted access, for various reasons:
Once the retention period imposed by law has elapsed and any legal action has become statute-barred, your personal data will be deleted or made anonymous.
4.3 Data recipients
Your personal data is intended for the Mega Service Consulting departments concerned by your requests. However :
In any case, there is no transfer outside France and Mega Service Consulting does not transmit your personal data, except :
In this case, the transfer of your personal data outside France will be carried out by putting in place the appropriate guarantees and by preserving the security of your data.
Mega Service Consulting may be required to transfer your personal data to judicial and police authorities, regulatory authorities, public bodies or third party companies in order to comply with a court order, subpoena, summons, search or any other legal or regulatory obligation or request. Such a transfer may also be made for the purposes of fraud protection or the investigation of possible offences.
4.4 Data security
Mega Service Consulting has taken all reasonable precautions to preserve the confidentiality, integrity and availability of personal data processed and to prevent it from being distorted, damaged, destroyed or accessed by unauthorised third parties. Technical and organisational security measures have been put in place for this purpose.
Mega Service Consulting does not, however, control all the risks associated with the operation of the Internet and draws the attention of Internet users to the existence of possible risks inherent in its use and operation.
For the purposes of the technical storage of your personal data, your data will be centralised at Mega Service Consulting: Colmar (FR) 160A rue du Ladhof, 68000 Colmar, France.
Mega Service Consulting attaches the greatest importance to the protection and security of its information systems. Tools have been put in place to enable Mega Service Consulting to detect any security breaches. These tools may incidentally lead to access to personal data by security teams. This data will be collected and processed for the sole purpose of managing these vulnerabilities and in compliance with the applicable regulations on the protection of personal data.
5.1 What is a cookie?
A cookie is a text file that may be stored in a dedicated space on the hard disk of your electronic equipment when you consult an online service using your browser software. A cookie file enables its issuer to identify the terminal in which it is stored, during the period of validity or storage of said cookie.
5.2 Cookies issued on the Site
When you connect to the Website, Mega Service Consulting may be required, subject to your choices, to install various cookies enabling it in particular to recognise the browser you are using during the period of validity of the cookie concerned.
The purpose of cookies is to
5.3 Cookies issued on the Site by third parties
Mega Service Consulting may include computer applications from third parties on the Site, which enable you to share the content of the Site with other people or to inform these other people of your consultation or your opinion concerning the content of the Site.
Mega Service Consulting does not control the process used by social networks to collect information relating to your browsing on the Site. Mega Service Consulting invites you to consult the privacy protection policies of these social networks in order to become aware of the purposes of use, in particular advertising, of the browsing information that they may collect thanks to these application buttons. These protection policies should enable you to exercise your choices with regard to these social networks, in particular by configuring your user accounts for each of these networks.
The Site may contain cookies issued by third parties (advertising agencies, audience measurement companies, etc.) which, during the period of validity of these cookies, enable them to collect browsing information relating to Terminals consulting the Site, in particular in order to measure the effectiveness of paid search engine referencing campaigns.
5.4 Your choices regarding cookies
You can choose at any time to express and modify your wishes with regard to cookies, by the means described below.
You can configure your browser software so that cookies are stored on your terminal or, conversely, so that they are rejected, either systematically or depending on the sender.
You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored on your terminal. For more information, see “How to exercise your choices, depending on the browser you are using”
To modify your choices concerning cookies, consult the “Cookie settings” section at the bottom of the Site page.
(a) Agreement on Cookies
The recording of a cookie in a terminal is essentially subject to the will of the terminal user, which the user may express and modify at any time and free of charge by means of the choices offered to him by his browser software.
If your browser software allows cookies to be stored on your terminal, the cookies embedded in the pages and content you have consulted may be stored temporarily in a dedicated space on your terminal. They will only be readable there by the sender.
(b) Refusing cookies
If you refuse to accept cookies on your terminal, or if you delete the cookies stored on your terminal, you will no longer be able to benefit from a certain number of functions which are nevertheless necessary for browsing certain areas of the Site.
This would be the case if you attempted to access content or services which require you to be identified. This would also be the case if Mega Service Consulting or its service providers were unable to recognise, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected to the Internet.
Where applicable, Mega Service Consulting declines all responsibility for the consequences linked to the degraded operation of its services resulting from our inability to record or consult the cookies necessary for their operation and which you may have refused or deleted.
(c) How do you exercise your choices, depending on the browser you use?
To manage cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will enable you to find out how to modify your wishes with regard to cookies.
5.5 If you share the use of your terminal with other people
If your terminal is used by several people and when the same terminal has several browsers, Mega Service Consulting cannot guarantee with certainty that the services and advertising intended for your terminal correspond to your own use of this terminal and not to that of another user of this terminal.
Where applicable, the sharing with other people of the use of your terminal and the configuration of the parameters of your browser with regard to cookies are a matter of your free choice and responsibility.
For more information on cookies and their use, you can consult the file of the Commission Nationale de l’Informatique et des Libertés at the following address: https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.
Mega Service Consulting may be required to modify the Charter and will ensure that you are informed of this either by a special mention on the Site, or by a personalised warning, particularly when newsletters are sent out.
The Site is not intended for minors. However, access to the Site is not forbidden to them as it does not contain any content prohibited to minors under the age of 18.
If information is collected on a minor by the Site, the minor’s legal representative will be able to contact email@example.com to rectify, modify or delete this information.